Name: Reinventing Your Call Center to Delight Your Customers
Start: 2022-03-17T17:00:00Z
End: 2022-03-17T17:00:43.000Z
Location: BrightTALK
Rating: 4

Kore.ai pioneered the creation and adoption of AI-native virtual assistants by enterprises across all industries and regions. Over the years, Kore.ai has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers.Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by delivering delightful customer and employee experiences with unmatched contextual intelligence.

Join our channel to learn how Kore.ai is helping its customers accelerate their digital transformation journeys to affect both top and bottom-line.


Learn how to improve your customer experience using the Kore.ai XO Platform with new capabilities, including Dialog Builder improvements and Generative AI features. Cobus Greyling, Chief Evangelist at Kore.ai, will walk you through how to maximize your customer experiences using the new XO11 platform.

 - Explore our new unified Generative AI Builder with easy access to pinned apps, announcements, and templates to get started and find what you need even faster. 
 - Build human-like conversations even faster with fine-tuned prompts and fine-tuned LLM models using XO GPT.
-  Easily develop your AI-First Contact Center that handles common flows and pre-defined responses with AgentAI.
- Use Advanced RAG capabilities for specialized response generation and ensure reliability.

Better Interactions, More Human-like Customer Conversations

Exclusive research and brand new insights directly from 500 contact centre agents and 1000 customers

In this webinar, you’ll learn:

The top 2 things that agents value more than pay

The top things that frustrate agents and customers most and how to resolve them

How agents and customers feel about the coming of AI in the contact centre

Top use cases for AI in customer service

About this webinar

We explore contact centre agent and customer opinions of AI, their top challenges and the key to successful customer service.

This webinar will help any contact centre leader not only identify key agent and customer paint points, but you’ll also learn some examples of how to solve them.

With the inevitable coming of AI, you’d be forgiven for thinking that contact centre agents are concerned about the impact of AI on their jobs. But when was the last time you heard from the agents themselves? What about customers? Do they really want to speak to someone or just get their problem solved?

In this exclusive webinar, we turn the spotlight on agents and customers, presenting exclusive research that uncovers what truly matters for delivering unparalleled customer satisfaction.

You’ll also learn:

What agents and customers believe are the critical success factors in customer satisfaction

What are the biggest customer frustrations when dealing with call centers
Whether contact centres are performing against the things that agents value most

Which industries have agents with the greatest willingness to utilise agents assist AI tools

This webinar is a goldmine for contact centre managers, industry stakeholders, and businesses keen on refining their customer service strategies. Gain firsthand insights from the agents themselves and craft a path forward that aligns with both agent welfare and exceptional customer service.

AI in enterprise: Are agents and customers on board or jumping ship?

Kore.ai revolutionizes payments through the integration of LLMs and Generative AI. By leveraging these advanced technologies, Kore.ai enhances the payment process, ensuring accuracy and security. Automated interactions powered by AI lead to seamless transactions, real-time updates, and reduced errors. With Kore.ai's solutions, businesses can streamline their payment operations, providing a frictionless experience for customers while maintaining data integrity and compliance.

Paving the Way for Payments Through Conversations: Kore.ai, LLMs & Generative AI

Kore.ai elevates product marketing with its innovative approach. Addressing pain points requires a customer-centric approach and personalization to maximize product marketing opportunities and customer value. Kore.ai's chatbots offer personalized content delivery and authentic brand interactions, collecting marketing data and insights to inform your strategies. Our AI marketing bots empower your team with instant metrics, enabling agile content creation and response to market demand. Social media chatbots expand brand engagement, generating leads and retargeting potential customers. With Kore.ai, enhance the customer journey and buying experience through tailored product recommendations, all within one powerful platform.

Reimagining Product Marketing with Kore.ai’s LLM’s and Generative AI

Kore.ai transforms debt collection with innovative AI-driven solutions. By analyzing data and customer behavior, Kore.ai optimizes collection strategies, tailoring approaches for better engagement. This approach enhances communication, reduces friction, and increases the likelihood of successful debt recovery. With Kore.ai's intelligent tools, businesses can navigate the challenging landscape of debt collection more effectively, improving outcomes and maintaining positive customer relationships.

Money Matters: Revolutionize Debt Collection with Kore.ai’s Conversational AI

Kore.ai elevates personalized customer service through cutting-edge technology. By harnessing AI and data insights, Kore.ai enables businesses to deliver tailored and contextually relevant support. This leads to faster issue resolution, improved customer satisfaction, and enhanced loyalty. With Kore.ai's solutions, businesses can provide seamless interactions that cater to individual needs, ultimately building stronger customer relationships and driving business growth.

Redefining Relationships: Delivering Personalized Customer Service with Kore.ai

Kore.ai transforms product recommendations by deploying advanced AI capabilities. By analyzing user preferences and behavior, Kore.ai generates personalized suggestions that enhance the shopping experience. This innovation leads to more accurate and relevant product offerings, increasing customer engagement and driving sales. Through Kore.ai's tailored recommendations, businesses can create a seamless and customer-centric shopping journey that boosts conversions and brand loyalty.

Boost Upselling: Kore.ai’s AI Personalizes Product Recommendations

Kore.ai enhances project management with its intelligent solutions. By leveraging cutting-edge features, Kore.ai streamlines project workflows, facilitates communication, and promotes collaboration among team members. This optimization leads to better task allocation, progress tracking, and timely decision-making. With Kore.ai's project management tools, businesses can effectively manage their projects, ensuring increased productivity and successful project outcomes.

Projects on Track: Kore.ai’s AI Power in Project Management

Kore.ai redefines password reset processes with its innovative approach. By utilizing advanced technology, Kore.ai simplifies and secures the password reset experience. Users can quickly regain access to their accounts through secure verification methods and user-friendly interactions. This enhancement ensures a hassle-free process while maintaining strong security measures, enhancing user satisfaction and data protection.

Ease Password Panic: Kore.ai's AI Streamlines Password Resets

Kore.ai revolutionizes order management through the power of LLMs and Generative AI. By harnessing these technologies, Kore.ai transforms the order management process into a seamless, automated experience. This innovation results in accurate order processing, real-time updates, and efficient issue resolution. Businesses can now handle orders with greater precision and speed, ensuring customer satisfaction and streamlined operations.

Meet SuperBots: Kore.ai's LLMs & AI Innovation in Order Management

Kore.ai elevates appointment scheduling using advanced LLMs and Generative AI. By leveraging these innovations, Kore.ai optimizes the scheduling process, offering efficient and context-aware suggestions. This enhancement leads to smoother coordination and reduced scheduling complexities, ultimately saving time for both users and businesses.

Efficient Scheduling: Kore.ai Boosts with LLMs & Generative AI

Kore.ai transforms FAQs with cutting-edge LLMs and Generative AI, reshaping customer support. By harnessing these technologies, Kore.ai provides dynamic and contextually accurate responses, enhancing user experiences and streamlining issue resolution. This revolutionary approach ensures quicker, more personalized solutions, making traditional FAQs a thing of the past.

Revolutionizing FAQs with LLMs & Generative AI

Discover how Conversational AI Can help drive improved customer satisfaction which leads to measurable improved customer lifetime value.  
Learn about:
- What is a Large Language Model and what benefits does that bring for Member Experience?
- What is Conversational Artificial Intelligence?  Benefits for BankAssist and Member Experience?
- How do Artificial Intelligence and Large Language Models build a better, more intelligent Virtual Assistant?
- Why automating routine financial queries and requests create an improved Member  Experience?
- Demonstrating Use Cases - how the magic of self service really works for Credit Union Members.

Delight Members & Increase Lifetime Value using LLMs and AI for Credit Unions!

Introducing the CX/EX Chronicles: Elevate Customer Experience (CX) Strategies with Conversational, Intelligent and Self-learning Virtual Assistants Customer loyalty cannot be taken for granted. Organizations must be responsive to consumer demand for CX excellence in order to build and maintain lifetime loyalty among their customers. Today, consumers have ultimate choice in nearly every industry, from financial services, to telecommunications, to online retail. Knowing how to provide the best engagement, every time, is the key to keeping customers coming back for more! Conversational AI is quickly becoming the go-to technology for business owners and CXOs to elevate their customer experiences over voice and digital.Investing resources in Conversational AI can drive better business outcomes that directly impact the bottom line. 

Join our team of experts for an introduction to the Kore.ai Experience Optimization (XO) Platform and learn why it is regarded as the industry-leading platform in the conversational AI market today. 

This demo will give you insight into: 
-The XO platform and out-of-the-box solutions catered towards specific industries 
-Key capabilities that differentiate our platform from others 
-Our powerful drag and drop dialog builder to help you design the most natural and human-like conversations 
-Build once, deploy anywhere approach to help leverage your virtual assistant across any channel, language and dialect 
-Our unique multi-engine approach to AI resulting in the most accurate user intent[s] detection 
-Best use cases to apply Conversational AI and how to get started with the XO platform today. 

Our experts will demonstrate the XO Platform and its powerful capabilities that optimize employee and customer experience end-to-end regardless of voice or digital channels.

Building Virtual Assistants with the World’s Leading Conversational AI Platform

Introducing the CX/EX Chronicles: Elevate Customer Experience (CX) Strategies with Conversational, Intelligent and Self-learning Virtual Assistants Customer loyalty cannot be taken for granted. Organisations must be responsive to consumer demand for CX excellence in order to build and maintain lifetime loyalty among their customers. Today, consumers have ultimate choice in nearly every industry, from financial services, to telecommunications, to online retail. Knowing how to provide the best engagement, every time, is the key to keeping customers coming back for more! Conversational AI is quickly becoming the go-to technology for business owners and CXOs to elevate their customer experiences over voice and digital. Investing resources in Conversational AI can drive better business outcomes that directly impact the bottom line. 

Join our team of experts for an introduction to the Kore.ai Experience Optimization (XO) Platform and learn why it is regarded as the industry-leading platform in the conversational AI market today. 

This demo will give you insight into: 
-The XO platform and out-of-the-box solutions catered towards specific industries 
-Key capabilities that differentiate our platform from others 
-Our powerful drag and drop dialog builder to help you design the most natural and human-like conversations .
-Build once, deploy anywhere approach to help leverage your virtual assistant across any channel, language and dialect -
Our unique multi-engine approach to AI resulting in the most accurate user intent[s] detection 
-Best use cases to apply Conversational AI and how to get started with the XO platform today. 

Our experts will demonstrate the XO Platform and its powerful capabilities that optimise employee and customer experience end-to-end regardless of voice or digital channels.

Introducing the CX/EX Chronicles: Elevate Customer Experience (CX) Strategies with Conversational, Intelligent and Self-learning Virtual Assistants Customer loyalty cannot be taken for granted. Organizations must be responsive to consumer demand for CX excellence in order to build and maintain lifetime loyalty among their customers. Today, consumers have ultimate choice in nearly every industry, from financial services, to telecommunications, to online retail. Knowing how to provide the best engagement, every time, is the key to keeping customers coming back for more! Conversational AI is quickly becoming the go-to technology for business owners and CXOs to elevate their customer experiences over voice and digital.Investing resources in Conversational AI can drive better business outcomes that directly impact the bottom line.

Join our team of experts for an introduction to the Kore.ai Experience Optimization (XO) Platform and learn why it is regarded as the industry-leading platform in the conversational AI market today.

This demo will give you insight into:
-The XO platform and out-of-the-box solutions catered towards specific industries
-Key capabilities that differentiate our platform from others
-Our powerful drag and drop dialog builder to help you design the most natural and human-like conversations
-Build once, deploy anywhere approach to help leverage your virtual assistant across any channel, language and dialect
-Our unique multi-engine approach to AI resulting in the most accurate user intent[s] detection
-Best use cases to apply Conversational AI and how to get started with the XO platform today.

Our experts will demonstrate the XO Platform and its powerful capabilities that optimize employee and customer experience end-to-end regardless of voice or digital channels.

Introducing the CX/EX Chronicles: Elevate Customer Experience (CX) Strategies with Conversational, Intelligent and Self-learning Virtual Assistants Customer loyalty cannot be taken for granted. Organisations must be responsive to consumer demand for CX excellence in order to build and maintain lifetime loyalty among their customers. Today, consumers have the ultimate choice in nearly every industry, from financial services, to telecommunications, to online retail. Knowing how to provide the best engagement, every time, is the key to keeping customers coming back for more! Conversational AI is quickly becoming the go-to technology for business owners and CXOs to elevate their customer experiences over voice and digital. Investing resources in Conversational AI can drive better business outcomes that directly impact the bottom line.

Join our team of experts for an introduction to the Kore.ai Experience Optimization (XO) Platform and learn why it is regarded as the industry-leading platform in the conversational AI market today.

This demo will give you insight into:
- The XO platform and out-of-the-box solutions catered towards specific industries
- Key capabilities that differentiate our platform from others
- Our powerful drag and drop dialog builder to help you design the most natural and human-like conversations
- Build once, deploy anywhere approach to help leverage your virtual assistant across any channel, language and dialect
- Our unique multi-engine approach to AI resulting in the most accurate user intent detection
- Best use cases to apply Conversational AI and how to get started with the XO platform today

Our experts will demonstrate the XO Platform and its powerful capabilities that optimize employee and customer experience end-to-end regardless of voice or digital channels.

To keep up with the demand to support high call volumes with greater productivity in call centers comes the need for more automated conversations. Conversational AI is transforming the customer service experience by delivering Contact Center Automation. This transition to natural language automation is creating a shift in the strategic direction for conversational AI companies to deliver phenomenal experiences and business outcomes.  

Join Magnus Revang, Research Vice President at Gartner, and Michael Kropidlowski, Global Vice President of Marketing at Kore.ai, for a discussion on the future of Conversational AI and how it’s helping call centers deliver superior customer experience while increasing productivity and cost savings. 

In this webinar you will learn: 
- What is Contact Center Automation and why is it important
- How the strategic direction of the conversational AI market is shifting 
- Pitfalls to avoid when implementing a Contact Center Automation strategy
- Best practices in developing and deploying chatbots

Strategic Applications of Conversational AI

Current IVR technologies in the call center are outdated and unable to meet most customer needs. Automation that exists is only basic in nature which results in most callers needing to speak with a live operator. Celent, a leading research provider in the Financial Services space, dug into the details of what is needed to create the next level of automation to reduce the need for live operator assistance and drive superior customer experiences. The results were overwhelming. Most banks have a huge opportunity to reinvent the contact center customer service experience. Come and join this insightful webinar that will give you the information needed for creating extraordinary customer experiences that result in driving down operating costs and raising your CSAT scores!

Join Peter Berbee, Senior Vice President of Financial Services Product Management at Kore.ai, and Bob Meara, Senior Analyst of Retail and Corporate Banking at Celent, to discover how to reinvent your contact center and delight your customers using conversation AI. This discussion will include insights on:

- What is Conversational AI and how is it different from traditional speech recognition-based IVRs
- What is the difference between chatbots and virtual assistants
- Technology evolution and innovation that makes it possible to automate use cases that have traditionally required a live operator (NLP innovation - semantics, ‘hold and resume’, contextual intelligence, analytics and more!)
- Conversational AI adoption trends with banks
- What Kore.ai BankAssist is and how it can address the above challenges. 

Don't miss this live event on Thursday, March 17th at 10:00 AM PT / 1:00 PM ET.

Reinventing Your Call Center to Delight Your Customers

Artificial Intelligence

Conversation

Customer Engagement

Customer Experience

Financial Services

Gartner

Machine Learning

Omnichannel

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