Strategic Applications of Conversational AI

Presented by

Magnus Revang, Research Vice President, Gartner Michael Kropidlowski, Global Vice President Marketing,

About this talk

To keep up with the demand to support high call volumes with greater productivity in call centers comes the need for more automated conversations. Conversational AI is transforming the customer service experience by delivering Contact Center Automation. This transition to natural language automation is creating a shift in the strategic direction for conversational AI companies to deliver phenomenal experiences and business outcomes. Join Magnus Revang, Research Vice President at Gartner, and Michael Kropidlowski, Global Vice President of Marketing at, for a discussion on the future of Conversational AI and how it’s helping call centers deliver superior customer experience while increasing productivity and cost savings. In this webinar you will learn: - What is Contact Center Automation and why is it important - How the strategic direction of the conversational AI market is shifting - Pitfalls to avoid when implementing a Contact Center Automation strategy - Best practices in developing and deploying chatbots

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