Boosting NPS scores with Conversational AI

Presented by

Aleksandra Brdar Turk, Director Banking Operations, Nova KBM, Kane Simms, CEO, VUX World

About this talk

How Nova KBM Bank’s chatbot significantly boosted NPS scores In this webinar, Aleksandra Brdar Turk, Director Banking Operations, Nova KBM, will share a case study on how Nova KBM used conversational AI to tackle some core business challenges and boost NPS scores in the process. Join us for this session to learn: -Which customer pain points in banking can be eased with conversational AI -How to gain senior leadership support for conversational automation -How to organise your team and resources for success -Key implementation lessons for chatbots in banking -Success factors that contribute to increasing NPS scores with conversational AI -Key recommendations for improving CX with conversational AI

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