Raj Koneru, CEO, Kore.ai, and Kane Simms, CEO, VUX World
In this webinar, you’ll discover:
How AI can solve the biggest call centre challenges today
Why conversational AI and humans work better together
The value of blending AI and human agents together
How to design and implement an AI assistant alongside your call centre agents
Top tips and insights to make the most of your AI assisted customer experience
Whether you have 10,000 agents or 10, this webinar will show how you can unlock the true potential of your workforce, make up for lost revenue and improve your customer experience.
This webinar will enable you to solve some of your top call centre and customer experience challenges by showing you how to blend AI capabilities and live agents together to deliver the next generation of CX.
By the time you’re done, you’ll not only understand specifically why AI is the key to unlocking agent productivity and better customer experience, you’ll know how to implement an AI-assisted agent experience and the common pitfalls to avoid.
Who’s it for?
Contact centre and customer experience leaders, as well as senior IT, technology and operations managers who’re working on (or exploring) the future of contact centre communications.