Name: How to Deliver Next Gen Customer Experience with AI-Powered Call Center Agents
Start: 2023-02-08T19:00:00Z
End: 2023-02-08T20:06:51.000Z
Location: BrightTALK
Rating: 5

Kore.ai pioneered the creation and adoption of AI-native virtual assistants by enterprises across all industries and regions. Over the years, Kore.ai has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers.Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by delivering delightful customer and employee experiences with unmatched contextual intelligence.

Join our channel to learn how Kore.ai is helping its customers accelerate their digital transformation journeys to affect both top and bottom-line.


Introducing the CX/EX Chronicles: Elevate Customer Experience (CX) Strategies with Conversational, Intelligent and Self-learning Virtual Assistants Customer loyalty cannot be taken for granted. Organizations must be responsive to consumer demand for CX excellence in order to build and maintain lifetime loyalty among their customers. Today, consumers have ultimate choice in nearly every industry, from financial services, to telecommunications, to online retail. Knowing how to provide the best engagement, every time, is the key to keeping customers coming back for more! Conversational AI is quickly becoming the go-to technology for business owners and CXOs to elevate their customer experiences over voice and digital.Investing resources in Conversational AI can drive better business outcomes that directly impact the bottom line. 

Join our team of experts for an introduction to the Kore.ai Experience Optimization (XO) Platform and learn why it is regarded as the industry-leading platform in the conversational AI market today. 

This demo will give you insight into: 
-The XO platform and out-of-the-box solutions catered towards specific industries 
-Key capabilities that differentiate our platform from others 
-Our powerful drag and drop dialog builder to help you design the most natural and human-like conversations 
-Build once, deploy anywhere approach to help leverage your virtual assistant across any channel, language and dialect 
-Our unique multi-engine approach to AI resulting in the most accurate user intent[s] detection 
-Best use cases to apply Conversational AI and how to get started with the XO platform today. 

Our experts will demonstrate the XO Platform and its powerful capabilities that optimize employee and customer experience end-to-end regardless of voice or digital channels.

Building Virtual Assistants with the World’s Leading Conversational AI Platform

Introducing the CX/EX Chronicles: Elevate Customer Experience (CX) Strategies with Conversational, Intelligent and Self-learning Virtual Assistants Customer loyalty cannot be taken for granted. Organisations must be responsive to consumer demand for CX excellence in order to build and maintain lifetime loyalty among their customers. Today, consumers have ultimate choice in nearly every industry, from financial services, to telecommunications, to online retail. Knowing how to provide the best engagement, every time, is the key to keeping customers coming back for more! Conversational AI is quickly becoming the go-to technology for business owners and CXOs to elevate their customer experiences over voice and digital. Investing resources in Conversational AI can drive better business outcomes that directly impact the bottom line. 

Join our team of experts for an introduction to the Kore.ai Experience Optimization (XO) Platform and learn why it is regarded as the industry-leading platform in the conversational AI market today. 

This demo will give you insight into: 
-The XO platform and out-of-the-box solutions catered towards specific industries 
-Key capabilities that differentiate our platform from others 
-Our powerful drag and drop dialog builder to help you design the most natural and human-like conversations .
-Build once, deploy anywhere approach to help leverage your virtual assistant across any channel, language and dialect -
Our unique multi-engine approach to AI resulting in the most accurate user intent[s] detection 
-Best use cases to apply Conversational AI and how to get started with the XO platform today. 

Our experts will demonstrate the XO Platform and its powerful capabilities that optimise employee and customer experience end-to-end regardless of voice or digital channels.

It’s no secret that businesses that invest in the power of conversational AI are reaping amazing results. With Kore.ai, market-leading brands are unlocking the power of AI-powered intelligent virtual assistants to provide personalized and seamless customer experiences at scale.

When it comes to Enterprise Conversational AI Platforms, there are a lot of options on the market. It is with great excitement that Kore.ai has been named a Leader, for the second time in a row, in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. This distinction has been recognized for Kore.ai’s Ability to Execute and Completeness of Vision in the enterprise conversational AI industry.


In this webinar, you will:
- Understand the conversational AI market through the lens of Kore.ai
- Learn about the product capabilities and innovation that has established Kore.ai as a leader in the conversational AI space
- See how easy it is to create intelligent virtual assistants on the Kore.ai XO Platform

Unpacking Kore.ai's Double Win as a Leader in the Gartner Magic Quadrant

Introducing the CX/EX Chronicles: Elevate Customer Experience (CX) Strategies with Conversational, Intelligent and Self-learning Virtual Assistants Customer loyalty cannot be taken for granted. Organizations must be responsive to consumer demand for CX excellence in order to build and maintain lifetime loyalty among their customers. Today, consumers have ultimate choice in nearly every industry, from financial services, to telecommunications, to online retail. Knowing how to provide the best engagement, every time, is the key to keeping customers coming back for more! Conversational AI is quickly becoming the go-to technology for business owners and CXOs to elevate their customer experiences over voice and digital.Investing resources in Conversational AI can drive better business outcomes that directly impact the bottom line.

Join our team of experts for an introduction to the Kore.ai Experience Optimization (XO) Platform and learn why it is regarded as the industry-leading platform in the conversational AI market today.

This demo will give you insight into:
-The XO platform and out-of-the-box solutions catered towards specific industries
-Key capabilities that differentiate our platform from others
-Our powerful drag and drop dialog builder to help you design the most natural and human-like conversations
-Build once, deploy anywhere approach to help leverage your virtual assistant across any channel, language and dialect
-Our unique multi-engine approach to AI resulting in the most accurate user intent[s] detection
-Best use cases to apply Conversational AI and how to get started with the XO platform today.

Our experts will demonstrate the XO Platform and its powerful capabilities that optimize employee and customer experience end-to-end regardless of voice or digital channels.

Introducing the CX/EX Chronicles: Elevate Customer Experience (CX) Strategies with Conversational, Intelligent and Self-learning Virtual Assistants Customer loyalty cannot be taken for granted. Organisations must be responsive to consumer demand for CX excellence in order to build and maintain lifetime loyalty among their customers. Today, consumers have the ultimate choice in nearly every industry, from financial services, to telecommunications, to online retail. Knowing how to provide the best engagement, every time, is the key to keeping customers coming back for more! Conversational AI is quickly becoming the go-to technology for business owners and CXOs to elevate their customer experiences over voice and digital. Investing resources in Conversational AI can drive better business outcomes that directly impact the bottom line.

Join our team of experts for an introduction to the Kore.ai Experience Optimization (XO) Platform and learn why it is regarded as the industry-leading platform in the conversational AI market today.

This demo will give you insight into:
- The XO platform and out-of-the-box solutions catered towards specific industries
- Key capabilities that differentiate our platform from others
- Our powerful drag and drop dialog builder to help you design the most natural and human-like conversations
- Build once, deploy anywhere approach to help leverage your virtual assistant across any channel, language and dialect
- Our unique multi-engine approach to AI resulting in the most accurate user intent detection
- Best use cases to apply Conversational AI and how to get started with the XO platform today

Our experts will demonstrate the XO Platform and its powerful capabilities that optimize employee and customer experience end-to-end regardless of voice or digital channels.

To keep up with the demand to support high call volumes with greater productivity in call centers comes the need for more automated conversations. Conversational AI is transforming the customer service experience by delivering Contact Center Automation. This transition to natural language automation is creating a shift in the strategic direction for conversational AI companies to deliver phenomenal experiences and business outcomes.  

Join Magnus Revang, Research Vice President at Gartner, and Michael Kropidlowski, Global Vice President of Marketing at Kore.ai, for a discussion on the future of Conversational AI and how it’s helping call centers deliver superior customer experience while increasing productivity and cost savings. 

In this webinar you will learn: 
- What is Contact Center Automation and why is it important
- How the strategic direction of the conversational AI market is shifting 
- Pitfalls to avoid when implementing a Contact Center Automation strategy
- Best practices in developing and deploying chatbots

Strategic Applications of Conversational AI

How Nova KBM Bank’s chatbot significantly boosted NPS scores

In this webinar, Aleksandra Brdar Turk, Director Banking Operations, Nova KBM, will share a case study on how Nova KBM used conversational AI to tackle some core business challenges and boost NPS scores in the process.

Join us for this session to learn:

-Which customer pain points in banking can be eased with conversational AI
-How to gain senior leadership support for conversational automation
-How to organise your team and resources for success
-Key implementation lessons for chatbots in banking
-Success factors that contribute to increasing NPS scores with conversational AI
-Key recommendations for improving CX with conversational AI

Boosting NPS scores with Conversational AI

ChatGPT and LLMs are hot on everyone’s lips. But what’s the value for your business? Join us as we demystify this hype and dive deep into the practical applications of this incredible technology.
In this webinar, you will learn:
What is hype and what is realistic when it comes to LLMs and their potential
How a blended approach, with LLMs and CAI, accelerates time-to-market and time-to-value
How Kore.ai leverages LLMs in the XO Platform to deliver enterprise value
About the webinar
Large Language Models (LLMs) have taken the world by storm with the release of ChatGPT and BingChat. Many wonder how this will translate into real-world impact and value for businesses. This is what we’ll explore in depth during this webinar.
VUX World’s Kane Simms will host Kore AI CEO, Raj Koneru, and CTO, Prasanna Arikala, in this exclusive webinar where you’ll learn how enterprise and SMEs can harness the power of Large Language Models.
Who’s it for?
Contact centre and customer experience leaders, as well as senior IT, technology and operations managers working on (or exploring) the future of AI automation.

Speakers
Raj Koneru, CEO, Kore AI
Prasanna Arikala, CTO, Kore AI
Kane Simms, CEO, VUX World

Better Together: The Future of Intelligent Automation

Introducing the CX/EX Chronicles: Elevate Customer Experience (CX) Strategies with Conversational, Intelligent and Self-learning Virtual Assistants Customer loyalty cannot be taken for granted. Organizations must be responsive to consumer demand for CX excellence in order to build and maintain lifetime loyalty among their customers. Today, consumers have ultimate choice in nearly every industry, from financial services, to telecommunications, to online retail. Knowing how to provide the best engagement, every time, is the key to keeping customers coming back for more! Conversational AI is quickly becoming the go-to technology for business owners and CXOs to elevate their customer experiences over voice and digital.Investing resources in Conversational AI can drive better business outcomes that directly impact the bottom line. Join our team of experts for an introduction to the Kore.ai Experience Optimization (XO) Platform and learn why it is regarded as the industry-leading platform in the conversational AI market today. This demo will give you insight into: -The XO platform and out-of-the-box solutions catered towards specific industries -Key capabilities that differentiate our platform from others .....Our powerful drag and drop dialog builder to help you design the most natural and human-like conversations .....Build once, deploy anywhere approach to help leverage your virtual assistant across any channel, language and dialect .....Our unique multi-engine approach to AI resulting in the most accurate user intent[s] detection -Best use cases to apply Conversational AI and how to get started with the XO platform today Our experts will demonstrate the XO Platform and its powerful capabilities that optimize employee and customer experience end-to-end regardless of voice or digital channels.

The problem: 7 out of 10 restaurants say they don't have enough staff to support their customer service demand. In fact, close to 50% of operators say Recruiting and Retaining Employees is their top challenge for 22'. (Source: 2022 State of the Restaurant Industry Report) In addition to this, staff wage increases and sales from 3rd Party Apps has led to tighter margins and 40% of operators not opening at full capacity. Currently, staff are juggling between the front and back-of-the-house tasks which causes orders to be missed, longer throughputs/handle times, and frustrated customers. 

The solution: A major national pizza chain engaged Kore.ai to solve these challenges by offloading phone orders from their operations to refocus staff and increased productivity. They did this with Kore.ai's Experience Optimization (XO) Platform, the industry-leading platform in the conversational AI market today.

In this session, Kore.ai's technical experts will showcase what our pizza ordering bot can do:  
-Place an order - singular item, multiple items at once, and multiple items one at a time
-Upsell
-Ask a customer if they would like to re-order their favorite or previous order item
-Confirm order 
-Send Order Summary and Payment Link through SMS

Register now and join the discussion on Conversational AI and how it is becoming the go-to technology for Restaurants to elevate their customer experiences in digital and voice channels.

Transforming CX for Restaurants with Conversational AI

The surge of viruses in children's hospitals is creating unprecedented capacity issues and staffing shortages. How do we manage this crisis whilst also maintaining a high quality patient experience for infants, toddlers and children?

What are the low hanging fruits to help pediatric hospitals manage the strain and curb the obstacles in our path as respiratory viruses continue to spread across the US?

Join Dr. Anthony Chang and guests as they discuss the state of pediatric care during this health emergency, and pragmatically explore what we can all collectively do with the help of innovative and intelligent solutions at our disposal to increase access to care, support care navigation and improve patient experience during this crisis.

Managing the surge in RSV, Flu and Covid today

Traditional Conversational AI Pilot's are failing to be productionised at an exponential rate. In this session Serkan Ibrahim, VP Europe at Kore.ai and Wayne Butterfield, Global Head of Intelligent Automation Solutions, ISG, seek to uncover the reasons behind this and share their insights. Join us to discover which criteria should be baked into a pilot to ensure onward success in Production and beyond!

5 Reasons Why Your Successfully Launched Conversational AI Pilot is a Failure

The contact center has gone through a series of major transformations in the past two decades as the traditional call center evolved to become the main hub for most customer interactions across all channels.

Join our panel of experts from Verint, Kore.ai, Gryphon.ai, and Radisys, who will share their real-world knowledge and help you plan the evolution of your contact center and customer experience strategy.

On this webcast, we will discuss these topics:

– How AI-powered contact centers will transform every aspect of the customer journey
– What real-time conversational AI means for the future of customer interactions
– Enabling humans and AI to work together and share metrics that drive continual improvement
– How to leverage context for a conversational design based on the four key metrics of the CX journey
– How conversational AI empowers human agents in the contact center
– Why focusing on customer and agent experiences will drive phenomenal business outcomes
– Creating customer engagement journeys with programmable capabilities that quickly adapt to changing conditions
– Automating more intimate experiences with one-on-one video interactions in service, sales, and brand engagement

The Conversational Contact Center: Integrating AI's Potential Now

In this webinar, you’ll discover:

How AI can solve the biggest call centre challenges today
Why conversational AI and humans work better together
The value of blending AI and human agents together
How to design and implement an AI assistant alongside your call centre agents
Top tips and insights to make the most of your AI assisted customer experience
Whether you have 10,000 agents or 10, this webinar will show how you can unlock the true potential of your workforce, make up for lost revenue and improve your customer experience.

This webinar will enable you to solve some of your top call centre and customer experience challenges by showing you how to blend AI capabilities and live agents together to deliver the next generation of CX.

By the time you’re done, you’ll not only understand specifically why AI is the key to unlocking agent productivity and better customer experience, you’ll know how to implement an AI-assisted agent experience and the common pitfalls to avoid.

Who’s it for?
Contact centre and customer experience leaders, as well as senior IT, technology and operations managers who’re working on (or exploring) the future of contact centre communications.

How to Deliver Next Gen Customer Experience with AI-Powered Call Center Agents

Chatbots

Artificial Intelligence

virtual assistants

conversational ai

Customer Experience

Customer Service

Contact Center

Customer Care

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How to Deliver Next Gen Customer Experience with AI-Powered Call Center Agents

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