How to Deliver Next Gen Customer Experience with AI-Powered Call Center Agents

Presented by

Raj Koneru, CEO, Kore.ai, and Kane Simms, CEO, VUX World

About this talk

In this webinar, you’ll discover: How AI can solve the biggest call centre challenges today Why conversational AI and humans work better together The value of blending AI and human agents together How to design and implement an AI assistant alongside your call centre agents Top tips and insights to make the most of your AI assisted customer experience Whether you have 10,000 agents or 10, this webinar will show how you can unlock the true potential of your workforce, make up for lost revenue and improve your customer experience. This webinar will enable you to solve some of your top call centre and customer experience challenges by showing you how to blend AI capabilities and live agents together to deliver the next generation of CX. By the time you’re done, you’ll not only understand specifically why AI is the key to unlocking agent productivity and better customer experience, you’ll know how to implement an AI-assisted agent experience and the common pitfalls to avoid. Who’s it for? Contact centre and customer experience leaders, as well as senior IT, technology and operations managers who’re working on (or exploring) the future of contact centre communications.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (67)
Subscribers (2995)
Kore.ai pioneered the creation and adoption of AI-native virtual assistants by enterprises across all industries and regions. Over the years, Kore.ai has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers.Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by delivering delightful customer and employee experiences with unmatched contextual intelligence. Join our channel to learn how Kore.ai is helping its customers accelerate their digital transformation journeys to affect both top and bottom-line.