The Conversational Contact Center: Integrating AI's Potential Now

Presented by

Frank Schneider, Nick Orlando, Brian Steele, Ashwin Raja, Bob Fernekees

About this talk

The contact center has gone through a series of major transformations in the past two decades as the traditional call center evolved to become the main hub for most customer interactions across all channels. Join our panel of experts from Verint,,, and Radisys, who will share their real-world knowledge and help you plan the evolution of your contact center and customer experience strategy. On this webcast, we will discuss these topics: – How AI-powered contact centers will transform every aspect of the customer journey – What real-time conversational AI means for the future of customer interactions – Enabling humans and AI to work together and share metrics that drive continual improvement – How to leverage context for a conversational design based on the four key metrics of the CX journey – How conversational AI empowers human agents in the contact center – Why focusing on customer and agent experiences will drive phenomenal business outcomes – Creating customer engagement journeys with programmable capabilities that quickly adapt to changing conditions – Automating more intimate experiences with one-on-one video interactions in service, sales, and brand engagement
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