Better Interactions, More Human-like Customer Conversations

Presented by

Cobus Greyling, Chief Evangelist at

About this talk

Learn how to improve your customer experience using the XO Platform with new capabilities, including Dialog Builder improvements and Generative AI features. Cobus Greyling, Chief Evangelist at, will walk you through how to maximize your customer experiences using the new XO11 platform. - Explore our new unified Generative AI Builder with easy access to pinned apps, announcements, and templates to get started and find what you need even faster. - Build human-like conversations even faster with fine-tuned prompts and fine-tuned LLM models using XO GPT. - Easily develop your AI-First Contact Center that handles common flows and pre-defined responses with AgentAI. - Use Advanced RAG capabilities for specialized response generation and ensure reliability.
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