New research: Enterprise AI adoption trends and challenges

Presented by

Mike Farrell, Farrell Insight; Abhijit Mhetre,; Kane Simms, VUX World

About this talk

Join us as we shine a light on contact center agent and customer opinions of AI, their top challenges and the key to successful customer service. This webinar will help any contact center leader not only identify key agent and customer paint points, but you’ll also get some tips how to solve them. We will focus on agents and customers, presenting exclusive research that uncovers what truly matters for delivering unparalleled customer satisfaction. You’ll also learn: - What agents and customers believe are the critical success factors in customer satisfaction - What are the biggest customer frustrations when dealing with call centers. - Whether contact centers are performing against the things that agents value most. - Which industries have agents with the greatest willingness to utilize agents assist AI tools.
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