Name: AI Agents and The Spectrum of Agency
Start: 2025-02-21T16:30:00Z
End: 2025-02-21T16:30:47.000Z
Location: BrightTALK
Rating: 5

Kore.ai pioneered the creation and adoption of AI-native virtual assistants by enterprises across all industries and regions. Over the years, Kore.ai has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers.Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by delivering delightful customer and employee experiences with unmatched contextual intelligence.

Join our channel to learn how Kore.ai is helping its customers accelerate their digital transformation journeys to affect both top and bottom-line.


Voice interactions with brands over the phone can make or break the user experience. In episode three, Roger Kibbe, Head of Conversational AI Developer Relations at Samsung, joins Cobus and Nick to discuss mobile interactions and how the UX landscape has evolved in a post-app world.

Key Topics:
-AI on the Phone: What is the consumer experience?
-Reinventing UX: Dynamic UI and the future of AI-driven mobile UX
-The Future of Apps: How will app experiences evolve?
-Ownership of Interaction: Will AI take control of UX, or will users retain it?

AI Agents, Mobility, and the Post-App Era

Explore how multi-agent AI applications go beyond traditional RPA, with a live demo and expert insights on orchestrating workflows for smarter, non-linear processes.

The Future of RPA: Reinventing RPA Workflows with AI Agentic Apps

Learn how IT Assist, leveraging GenAI, streamlines the IT support process from providing self-serve solutions to guiding employees through incident creation when necessary. This webinar will showcase how GenAI enhances user experience by summarizing troubleshooting steps and facilitating a smooth transition to incident reporting, ensuring issues are resolved promptly and efficiently.

Key Topics:
- Empowering Users with Self-Serve Solutions
- Smooth Transition to Incident Reporting with context already built-in
- Success Stories and Operational Efficiency Gains

From Self-Help to Incident Creation: IT Assist and GenAI in Action

As enterprises embrace AI, the challenges lie in integrating complex systems, making informed decisions, and ensuring compliance. How can businesses streamline operations and scale efficiently?

This webinar explores the transformative potential of autonomous AI agents in enterprise workflows. Learn how these agents overcome the limitations of traditional RPA and AI tools, providing actionable strategies to optimize processes and drive innovation.

What we’ll cover:
- The role of autonomous AI agents in modern enterprises.
- Key challenges in integration, decision-making, and compliance.
- How to streamline domain-specific workflows with AI.
- Real-world examples of AI-enabled efficiency gains.

What you’ll learn:
Gain actionable insights to enhance your organization’s workflow automation, overcome system limitations, and unlock new levels of operational efficiency.

From Chaos to Clarity: Making AI Agents Work for Enterprise Processes

We will explore how multi-agent process automation enables faster, smarter outcomes for enterprises. You'll walk away with actionable insights to kickstart 2025 with agentic AI for effective workflow automation.

Harness Agentic AI: Move from Complex to Smart Workflows

In this inaugural episode, Cobus is joined by Carlos Merida Campos, AI leader at Banco Sabadell, to discuss their AI predictions for 2025, navigating AI trends in regulated environments, tackling banking challenges, and implementing innovations like virtual assistants and speech analytics to transform customer experiences. 
Don’t miss the opportunity to stay ahead of the curve with leaders driving the AI revolution.

Key Topics:
- AI Agents: Reflecting on the Past, Exploring Alternatives & Shaping the Future
- Agency in Software & Autonomous Execution of Tasks
- Specialised Models & Task Specific Model Orchestration & Behaviour
- AI Agents as the OS for Embodiment

AI Trends to Watch in 2025: Emerging Technologies, Industry Shifts & What's Next

AI Democratized: Supercharge Growth with AI Chatbots

Explore how Generative AI is transforming recruitment in this on-demand webinar. Gain insights into AI-driven tools that enhance candidate sourcing, automate resume screening, and streamline interview scheduling—promoting a more efficient and unbiased hiring process. Hear from industry experts about the latest advancements in Generative AI and practical strategies for integrating these innovations into your recruitment approach. Learn how to attract top talent, reduce bias, and build a more inclusive workforce.

Part of HR.com's The Future of AI and Recruitment Technologies Virtual Event

Revolutionizing Recruitment: Leveraging Conversational and Generative AI for Smarter Hiring

AI Democratized: Taming Generative AI Hallucinations

Discover how industry leader Kore.ai’s Conversational Commerce solutions can elevate your Shopify store by driving sales and enhancing customer engagement through AI-powered personalized shopping experiences. Learn how 24/7 automated support and seamless hybrid AI-human assistance can boost conversions, streamline operations, and ensure top-notch customer satisfaction.

Key Topics:
-  Personalized GenAI Product Search
-  Turn Conversations into Conversions: Seamless Conversational Commerce
-  Always On, Always Ready: 24/7 Self-Service Capabilities

Boost Shopify Sales & Customer Engagement: Unleash the Power of GenAI to your Customers

Generative AI is transforming industries, but deploying AI at scale within enterprises requires overcoming significant technical challenges—balancing ethical considerations, optimizing AI model performance, and reducing time-to-market. Join us for an insightful webinar where we’ll explore best practices for accelerating your AI initiatives using no-code automation.

What you'll learn:
-  Optimize Model Performance at Scale: Learn how to fine-tune AI models using data-driven approaches that maximize efficiency and accuracy, critical for enterprise-level deployment.

-  Speed Up Your AI Projects: Explore how no-code solutions are revolutionizing the development process, enabling technical teams to reduce development cycles and get AI solutions to market faster.

-  Expand AI’s Reach Within Your Organization: Learn how democratizing AI development allows non-technical stakeholders to contribute, fostering greater collaboration and adoption.

-  Drive Responsible AI Development: Discover strategies for building responsible GenAI agents, mitigating bias, and addressing hallucinations to ensure trustworthy outcomes.

-  Live Demo: See these concepts in action with a demonstration of GALE, a powerful no-code platform that brings it all together.

Equip your team with the knowledge to accelerate AI innovation while maintaining AI safety and high performance.

Fast-Tracking AI Innovation: How to Scale Responsible AI Agents with No-Code Automation

Join us for an exclusive webinar tailored to technology and customer experience professionals in the Property & Casualty (P&C) insurance sector. In today’s digital-first world, delivering personalized, 24/7 customer service is no longer optional—it’s essential. However, achieving this in a safe, secure, and efficient manner remains a major challenge for many insurance companies.

In this engaging session, we’ll take you on a narrative journey through the experiences of Primo Insurance, a fictitious P&C insurance company facing common industry challenges. Discover how Kore.ai’s powerful enterprise AI platform enabled Primo Insurance to deploy AI-native automation that enhances customer service from the first touchpoint to the final resolution of claims.

Transforming 24/7 Customer Service in Property & Casualty Insurance: A Journey with Primo Insurance

Shift from reactive to proactive IT support with the help of AI. Learn how AI can anticipate issues, automate resolutions, and provide insights for continuous improvement in IT operations. An overview of IT Assist 2.0 and what’s possible now with our product.

Key Topics:
   - Proactive IT support through AI-driven monitoring
   - Automating routine IT tasks and workflows - end-point remediation
   - Gen AI dialogue - more empathetic

Transforming IT Operations with AI: From Reactive to Proactive Support

Generative AI (Gen AI) has the potential to transform the enterprise landscape, but how? Many organisations struggle to identify practical use cases, get out of the pilot phase and demonstrate business value. This webinar brings together industry experts from Everest and Kore.ai to share real-world insights on navigating the Gen AI revolution – from what and why of Gen AI usecases to understanding the technology capabilities that help implement successful Gen AI projects that deliver measurable ROI.

During this session, you’ll learn:
-  Use cases that are finding success in enterprises.
-  Best practices for Gen AI implementation.
-  Frameworks to measure success and prove ROI.
-  The evolution of GenAI platforms and how GALE stands out as a game-changer.
-  Strategies for overcoming common challenges and going from pilot to production.

Gen AI in the enterprise: Uncovering use cases and achieving ROI

Explore the latest trends in AI for IT service desks, including current challenges and future opportunities. Gain insights into how organizations are adopting AI to improve IT support services and an overview of the IT Assist features. 

Key Topics: 
   -  Trends in AI adoption for IT service management
   -  Overcoming challenges in AI implementation
   -  Future innovations in AI for IT support
   -  Strategic planning for AI integration in IT service desks

AI and the IT Service Desk: Trends, Challenges, and Future Directions

Go beyond answers: Teach your AI chatbot to take action with dialog templates

If you thought that you needed to be a developer to build an AI solution, think again.

Being able to help your customers quickly and efficiently often becomes one of the few competitive advantages you have in your arsenal today. That’s why this webinar will dive into the key benefits of implementing AI chatbots and how you can identify the best use cases that work for your business, especially for your customers.

We explore real-world case studies, including a detailed look at how Tallahassee State College successfully built and deployed an AI assistant to provide 24-hour support for students.

You’ll see firsthand how Kore.ai’s new XO Express platform simplifies the creation and deployment of chatbots, making advanced AI tools accessible to businesses of all sizes without needing to have coding skills.

We build an AI chatbot in minutes, showing you a step-by-step guide on how to leverage a user-friendly tool to create a functional AI chatbot without coding knowledge. We discuss common pitfalls and how to avoid them, ensuring a smooth implementation process.

We also cover:
1. Key business challenges AI should solve in customer experience.
2. Understanding the evolution of AI platforms and their accessibility.
3. How to create personalized experiences for customers.
4. Best practices for introducing AI solutions to your team and customers.
5. How to navigate the transition from traditional customer service to AI-assisted solutions.
6. Future trends in AI-powered customer experience and how to stay ahead.
7. Measuring success and optimizing chatbot performance.

AI Mastery in 45 Minutes: Boost customer experience with zero coding

AI Activations with Cobus Greyling

Understanding the difference between AI agents and supervised workflows is critical to staying ahead. In this episode of AI Activations, Cobus and Nick join Michal Stanislawek, CEO of Utter.one, to break down how enterprises can navigate AI adoption, ensure human supervision, and apply real-world lessons from generative AI.

Key Topics:
-AI Agents vs. Supervised agentic workflows
-The future of conversational design 
-Real-world lessons learned from generative AI

AI Agents and The Spectrum of Agency

Artificial Intelligence

SaaS

Machine Learning

Deep Learning

Emerging Technologies

Data Science

AI Applications

Automation

Generative AI

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Enterprise Applications

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Information Technology

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Banking and Treasury

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AI Agents and The Spectrum of Agency

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