Designing Your Support Organization for XaaS Transformation

Presented by

Vele Galovski, VP, Support and Field Services Research, TSIA

About this talk

Digital technologies and changing customer preferences continue to disrupt established business models with huge implications for Support organizations. As they are forced to move from reactive support to enabling XaaS subscription offers, Support organizations must objectively know how they compare to the industry, where the industry is heading, and how to map out a path to get there. Join Vele Galovski, TSIA’s VP, Support and Field Services Research, for this 45-minute webinar as he walks through the four quadrants of TSIA’s Support Services Maturity Model, which is based on results and metrics from over 10 years of extensive Support organization benchmark data. Key topics will include: - An overview of industry trends. - Benchmarking the maturity of your Support organization. - The evolution of support services: strategic alignment and support operations. - Designing your organization for the transformation journey.
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The Technology & Services Industry Association (TSIA) is the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities.