The State of Field Services: 2022

Presented by

Vele Galovski, VP of Support and Field Services Research, TSIA

About this talk

If your company has equipment on customer premise that you service, this “State of Field Services” webinar is for you. Every company is a technology company today. The ability to digitally capture any product performance attribute with sensors and send the data to low-cost storage in the cloud where it can be analyzed is truly disrupting the business and operating models of multiple industries. As a result, every equipment manufacturer is riding one of two digital transformation waves: one that is focused on the product and the other that is focused on the customer’s processes. Join Vele Galovski, TSIA’s VP, Support and Field Services Research, as he shares his findings based on TSIA’s benchmark data and discusses which key field service trends and core capabilities your organization needs to embrace in order to succeed in 2022 and beyond, including: - An overview of industry trends impacting equipment manufacturers. - Top business challenges faced by field services organizations. - Three key concepts to embrace digital acceleration: 1)Overcoming “digital hesitation”; 2) Emerging trends in digital transformation; 3) The Digital Acceleration Action Plan. - The top field services digital transformation capabilities.

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The Technology & Services Industry Association (TSIA) is the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities.