How to Get Customer Experience Right in Your Contact Center

Presented by

Courtenay Godshall, Leader, Product Marketing, Webex Customer Experience

About this talk

What does customer satisfaction look like in the contact center? It’s simple: Your customers get the answers they need, through their preferred channel, with astonishing speed. Wasted time, added stress, and poor reviews are a thing of the past! Join this webinar and learn how Webex Contact Center, a cloud-based solution, is built for the future of customer experience. We’ll show you how you can: • Create a delightful customer experience that lets customers engage when and how they want–via chat, text, social, email, or phone. • Manage the contextual experience across the entire customer journey for predictive, proactive, and personalized engagement, every time. • Build intelligent super agents through AI-powered assistance and a new, modular agent desktop. • Take advantage of a flexible contact center platform that is enterprise-grade, out-of-the-box ready, yet completely customizable to you. • Get a complete collaboration experience with messaging, meetings, calling, devices, and more—all backed by our rock-solid security.

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Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at