Tips & Tricks with NetBrain – Network Troubleshooting as a Team

Presented by

Abigail Ramlogan, NetBrain Product Evangelist

About this talk

Do you struggle to troubleshoot network issues effectively with your team due to remote work and frequent escalations and hand-offs with multiple stakeholders? Sending screenshots and command output by email and chat isn’t effective or efficient either. What if you could troubleshoot even for complex problems faster while collaborating with your entire IT team in real-time, regardless of location? You can! NetBrain Incident-Based Collaboration was designed with Team Troubleshooting in mind. NetBrain’s interactive console provides live map and chat pane to centralize troubleshooting for any operations’ team members (even those without a NetBrain account). Now, everyone can collaborate and troubleshoot tickets together, in real-time. Engineers can share findings, such as interface errors or BGP status right in the portal to keep everyone up to date.
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For nearly 20 years, NetBrain has been the market leader for No-Code Network Automation, enabling enterprises and managed service providers (MSPs) to proactively maintain the delivery, performance and security of all of their business critical applications and reduce remediation times for on-going operations. Today, more than 2,500 of the world’s largest enterprises and MSPs use NetBrain to tightly align the need of their business with their network operations plans, increase efficiency, and reduce costs and service delivery risks.