All Systems Green: A Guide to Proactive Problem Prevention for NetOps

Presented by

Shamus McGillicuddy, VP of Research, EMA; Valerie DiMartino, Director of Product Marketing, NetBrain

About this talk

The typical enterprise network operations team spends far too much time fighting fires. Enterprise Management Associates (EMA) research has found that 33% of all IT service degradation problems are detected by end users and reported to a help desk BEFORE a network operations team is aware of the problem. In other words, 33% of all trouble is negatively impacting the business before NetOps can take any action. Ideally, NetOps teams should be preventing problems, rather than responding to them. NetOps teams can chart a path toward proactive problem prevention by making a series of simple adjustments to operations. Join EMA Vice President of Research Shamus McGillicuddy and NetBrain Director of Product Marketing Valerie DiMartino for a webinar on proactive network operations. During this event, you’ll learn: - Why so many NetOps continue to be reactive rather than proactive - How to tune monitoring to ensure network state matches your network intent - How automation can reduce errors and eliminate tickets

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