Shamus McGillicuddy, VP of Research, EMA; Valerie DiMartino, Director of Product Marketing, NetBrain
The typical enterprise network operations team spends far too much time fighting fires. Enterprise Management Associates (EMA) research has found that 33% of all IT service degradation problems are detected by end users and reported to a help desk BEFORE a network operations team is aware of the problem. In other words, 33% of all trouble is negatively impacting the business before NetOps can take any action.
Ideally, NetOps teams should be preventing problems, rather than responding to them. NetOps teams can chart a path toward proactive problem prevention by making a series of simple adjustments to operations.
Join EMA Vice President of Research Shamus McGillicuddy and NetBrain Director of Product Marketing Valerie DiMartino for a webinar on proactive network operations. During this event, you’ll learn:
- Why so many NetOps continue to be reactive rather than proactive
- How to tune monitoring to ensure network state matches your network intent
- How automation can reduce errors and eliminate tickets