Tips & Tricks with NetBrain - AUTOMATE the Diagnosis of Every Network Ticket

Presented by

Abigail Ramlogan, NetBrain Product Evangelist

About this talk

Did you know that 95% of network tickets are repetitive? This means that either you or your team has solved a similar problem before. Yet, engineers still spend a large amount of time diagnosing, from scratch, an already troubleshooted, diagnosed and resolved network issue. This is inefficient and ineffective network operations. What if, instead, you could build the intelligence of the troubleshooting steps into NetBrain (no coding involved!) and let NetBrain be your 1st response engineer the next time a similar issue occurs? This is what we call “Triggered Automation”, where your ticketing system (ServiceNow, BMC Remedy, etc.) automatically triggers NetBrain, in less than a minute, to provide you a map of the problem area and a diagnosis of the network problem before you ever touch your computer or CLI. See how triggered automation enables your team to automate the diagnosis of 95% of repetitive network tickets, saving you time and improving your mean-time-to-repair.
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For nearly 20 years, NetBrain has been the market leader for No-Code Network Automation, enabling enterprises and managed service providers (MSPs) to proactively maintain the delivery, performance and security of all of their business critical applications and reduce remediation times for on-going operations. Today, more than 2,500 of the world’s largest enterprises and MSPs use NetBrain to tightly align the need of their business with their network operations plans, increase efficiency, and reduce costs and service delivery risks.