Omnichannel Retail in 2022: Trends and Best Practices

Presented by

Shari Rossow; Vikas Aron, Radial; Aaron Pyles, BestBuy; Nikki Baird, Aptos; Andy Shirey, Infobip

About this talk

It goes without saying that the past two years have disrupted retail in unprecedented ways. At the same time, many of the trends that accelerated during the pandemic — ecommerce, personalization, omnichannel — had taken hold well before. Now, many retailers are grappling with how to best transform their operations and customer experience to meet quickly evolving consumer expectations for flexibility, personalization, and seamlessness. In this inaugural episode of Infobip’s three-part webinar series designed to help retail leaders understand critical areas for customer experience innovation, expert guest speakers will cover the key omnichannel trends and best practices to know as 2022 unfolds. Our panelists will cover the following omnichannel retail topics: -Increasing digital channels across critical customer touchpoints -Automating and scaling key customer services and communications -Leveraging data to anticipate customer needs and exceed expectations
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