Shari Rossow, What You See Is What You Get | Aaron Pyles, Best Buy | Ante Stjepanovic, Infobip | Nate Sylvia, Reputation
Presented with a plethora of automation options and solutions, businesses today can struggle with their customer experience strategy. They’re often wondering which elements are best left to AI, and how to go about improving their customer service. As consumer expectations for personalized retail and brand interactions continue to rise in 2022, how can businesses bring their CX up to speed?
In this third episode of Infobip’s three-part webinar series designed to help retail leaders understand critical areas for customer experience improvement, hear from experts in retail and brand innovation to learn best practices for communicating with potential customers at the right moments and in the right way. Viewers will walk away with understandings of the operations they can put in place to offer next-gen customer service while maintaining or enhancing operational efficiency. Topics for discussion include:
-A look at some of the trends in business communications for 2022
-The technologies powering greater communications efficiency for retailers
-How to automate marketing, sales, and service comms – at scale
-Where to get started with your business today