Pay as you Grow: Efficiently Scaling CX Tech for SMBs

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Presented by

Arun Kumar, Infobip | Reid Morgan, Revenue Automation | Talal Khan, Revenue Automation

About this talk

As a small and growing business, you are too often stuck with two terrible options: invest early in enterprise level Martech and hope you grow fast enough to justify the expense; or buy only what you need in the moment, throw that investment away when you get big enough, and rebuild and re-integrate your entire tech stack. Infobip’s modular SaaS solution helps you escape this painful crossroads by allowing you to buy and pay for only the parts of their enterprise platform that you are ready to use today. Join Pay as you Grow: Efficiently Scaling CX Tech for SMBs with Arun Kumar, Senior Director of Strategic Partnerships & Alliances at Infobip along with Reid Morgan and Talal Khan, Directors of Data and Strategy at Revenue Automation to learn more about how organizations can invest in the right tools and technologies to personalize communications with clients, ease up the workload, as well as: - How to build AI chatbots using APIs to personalize conversations with customer data - How to set up testing and analytics reports to support continuous improvement processes - How to seamlessly handoff to live agents and omnichannel marketing campaigns from NLP chatbots

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