Preventing Fraud in Fintech without Compromising Customer Experience

Presented by

April Weber, Infobip | Wayne Brown, The Walker Group | Bill Genovese, Kyndryl

About this talk

As consumers are looking for for better and more secure experience, fintech organizations need to constantly revisit their CX strategy in order to keep up with the growing demand for streamlined and personalized digital experiences. However, as their user base grows, opportunistic cyber criminals are eager to take advantage of overwhelmed infrastructures. In addition to providing quality, secure digital experiences, fintech organizations need to ward off bots and other fraudulent accounts from registering. Learn how to secure and support your organization's growing user base with guest panelists as they discuss: - Provide personalized customer experiences with conversational AI platforms - Leveraging data to better understand customer behavior and needs - Prevent fraud and streamline user onboarding with customer-friendly authentication methods

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