Agility in Action

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Presented by

Gus Balbontin, Former CTO, Lonely Planet; Wendy Johnstone, COO, Zendesk

About this talk

The constantly evolving landscape in 2021 has made one thing clear - to compete and thrive, companies need to be nimble and responsive to customers' changing expectations. In a nutshell: CX leaders need to be agile. Putting it into action however requires concrete steps to be taken - but how? And where to begin?
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Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers, generating real impact for their business, and their teams. Powerful, innovative customer experiences can be within reach with the right tools and partnership. To learn more about us, visit www.zendesk.com.