Agility is the Top CX Priority

Logo
Presented by

Martina Fuchs - TV Anchor, Ron Kaufman - Author of Uplifting Service, Malcolm Koh - Zendesk

About this talk

The pandemic has taught us that the emphasis on agility is more important now than ever before and the CX industry has seen its fair share of disruptions. Businesses now need to adapt quickly, and with flexibility, to keep in sync with their consumers and operations. Join our experts as they engage through live chat, immersive polls, and eye-opening live behind-the-scenes Q&A opportunities - discussing how agility is the top CX priority. Join us as we explore how to: - Make agility easy to understand - Respond to changing customer preferences - Design your team to stay productive through change - Use modern tools to deliver superior customer expectations
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (27)
Subscribers (2391)
Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers, generating real impact for their business, and their teams. Powerful, innovative customer experiences can be within reach with the right tools and partnership. To learn more about us, visit www.zendesk.com.