Agility is the Top CX Priority

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Presented by

Martina Fuchs - TV Anchor, Ron Kaufman - Author of Uplifting Service, Malcolm Koh - Zendesk

About this talk

The pandemic has taught us that the emphasis on agility is more important now than ever before and the CX industry has seen its fair share of disruptions. Businesses now need to adapt quickly, and with flexibility, to keep in sync with their consumers and operations. Join our experts as they engage through live chat, immersive polls, and eye-opening live behind-the-scenes Q&A opportunities - discussing how agility is the top CX priority. Join us as we explore how to: - Make agility easy to understand - Respond to changing customer preferences - Design your team to stay productive through change - Use modern tools to deliver superior customer expectations

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Zendesk is a customer service software company with support and sales products designed to improve customer relationships. We believe that every great customer relationship stems from a conversation, so we built a customer service software company that designs solutions to help foster better customer relationships. Powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. We will be sharing regional webinars and stories from Asia. To learn more about us, visit www.zendesk.com.