Five big bets for the future of CX

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Presented by

Adrian McDermott - Chief Technology Officer

About this talk

Technology has made some rapid and creative strides over the last few years. Some predicted, some pandemic. Adrian McDermott, Chief Technology Officer at Zendesk, dusts off his crystal ball to give us his five big predictions for the customer experience future.
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Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers, generating real impact for their business, and their teams. Powerful, innovative customer experiences can be within reach with the right tools and partnership. To learn more about us, visit www.zendesk.com.