Five big bets for the future of CX

Presented by

Adrian McDermott - Chief Technology Officer

About this talk

Customer relationship management (CRM) technology has made some rapid and creative strides over the last few years—some predicted, some pandemic-related. In this vein, what do the next five years—and even ten years—hold for CRM tools, technologies, and platforms? And what key trends are emerging or sustaining year-over-year? Adrian McDermott, Chief Technology Officer at Zendesk, dusts off his crystal ball to give us his five big predictions for the customer experience future in this video. Tune in to view the future impact of conversational CRM, AI, and more.

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