How retailers can deliver fluid CX across channels

Presented by

Irene Arieputri - Senior Solution Consultant, Zendesk |

About this talk

Are you able to meet your customers where they are? Do your in-store associates and online agents have the information they need to deliver personalised shopping experiences that represent your brand? Hear from Aesop and Zendesk on how retailers can deliver fluid experiences across digital channels and physical stores.

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Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers, generating real impact for their business, and their teams. Powerful, innovative customer experiences can be within reach with the right tools and partnership. To learn more about us, visit