Showcase Singapore - AI and the future of CX

Presented by

Adrian McDermott, Chief Technology Officer, Zendesk

About this talk

Zendesk Showcase, our Asia flagship customer experience event, was hosted in Singapore on 26 July 2023. Access the event recording and hear from our Chief Technology Officer, Adrian Mcdermott, as he talks about Zendesk's vision for AI and how it impacts the future of CX.

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Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers, generating real impact for their business, and their teams. Powerful, innovative customer experiences can be within reach with the right tools and partnership. To learn more about us, visit