How Intercom saved $400K with support automation

Presented by

Ryan Steinberg, Head of Global Support Operations, Intercom

About this talk

Join Ryan Steinberg (Head of Global Support Operations, Intercom) for a best practice session on how to build an automated support experience that pays off for your customers and team. In this webinar, you’ll get an inside look at how Intercom successfully reduced their support costs by using live chat, chatbots and more. During the session, Ryan will walk through: • 5 reasons to use automated support • Proven tips for personalizing your automated support • How to measure your automation’s impact • When automated support isn’t the right solution • And more!

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