How Intercom saved $400K with support automation

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Presented by

Ryan Steinberg, Head of Global Support Operations, Intercom

About this talk

Join Ryan Steinberg (Head of Global Support Operations, Intercom) for a best practice session on how to build an automated support experience that pays off for your customers and team. In this webinar, you’ll get an inside look at how Intercom successfully reduced their support costs by using live chat, chatbots and more. During the session, Ryan will walk through: • 5 reasons to use automated support • Proven tips for personalizing your automated support • How to measure your automation’s impact • When automated support isn’t the right solution • And more!
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Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support. Intercom is redefining the customer journey and unifying business silos to deliver ongoing, personalized engagement through in-context communications. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Over 600 million end users use Intercom every month, sending an average of more than 500 million messages. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal