A Guide To Automated Customer Support and Self-Service

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Presented by

Ramesh Dontha, Digital Transformation Pro | Ashley Albright, Intercom | Mary Taylor, Appfolio

About this talk

Automated customer service is not a new notion, but the development of AI capabilities, from voice recognition to interpreting customer feedback and chatbots, AI is now a major contender in the customer support space. With the ability to customise automated support and self-service to your brand, scale it across languages and timezones, and be there 24/7, automated customer support is now a business must-have. But how do you get started on your automated customer service journey, and how can you make the most of the technology available to you today? Join us in this session as we discuss: - The business benefits of automated customer support - How to leverage AI and machine learning in your customer support solutions - What’s next for AI in the customer support and self-service space
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Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support. Intercom is redefining the customer journey and unifying business silos to deliver ongoing, personalized engagement through in-context communications. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Over 600 million end users use Intercom every month, sending an average of more than 500 million messages. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal