A Guide To Automated Customer Support and Self-Service

Presented by

Ramesh Dontha, Digital Transformation Pro | Ashley Albright, Intercom | Mary Taylor, Appfolio

About this talk

Automated customer service is not a new notion, but the development of AI capabilities, from voice recognition to interpreting customer feedback and chatbots, AI is now a major contender in the customer support space. With the ability to customise automated support and self-service to your brand, scale it across languages and timezones, and be there 24/7, automated customer support is now a business must-have. But how do you get started on your automated customer service journey, and how can you make the most of the technology available to you today? Join us in this session as we discuss: - The business benefits of automated customer support - How to leverage AI and machine learning in your customer support solutions - What’s next for AI in the customer support and self-service space

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