Strategies for modern, conversational support

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Presented by

Allie Miller, Intercom; Dee Reddy, Intercom; Francis Brero, MadKudu; Vlada Masevich, Survicate

About this talk

Conversation volume and customer expectations keep rising while support teams have to choose between the impossible: staying personal with customers or being efficient as a team. We say choose both. Join Dee Reddy alongside industry experts from Intercom, MadKudu, and Survicate to learn how to implement the Conversational Support Funnel and meet all these growing demands. Plus, you’ll see how real support teams integrate next generation support, too. This webinar will show you: • Why a messenger-first approach is great for customers and support teams • How to work smarter with a proven customer experience framework • Which industry insights support leaders are following for modern customer support
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Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support. Intercom is redefining the customer journey and unifying business silos to deliver ongoing, personalized engagement through in-context communications. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Over 600 million end users use Intercom every month, sending an average of more than 500 million messages. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal