2022 Customer Support Trends: An EMEA perspective

Presented by

Adrian Swinscoe, CX Consultant at RARE | Ruth O'Brien Senior Manager, Customer Support at Intercom & more

About this talk

In our 2022 Customer Support Trends Report, we asked 1200+ customer support leaders what’s working for them—and what’s not. Join Ruth O’Brien, Senior Manager of Customer Support at Intercom and Shawn Carter, Customer Care Lead at Aircall, as they discuss the five trends transforming customer support. You’ll also hear advice from Adrian Swinscoe, author of Punk CX and Punk XL on how to make your customers happier and your team more efficient in 2022. You’ll discover: -The top 5 trends disrupting customer support today -Advice from support and CX leaders on how to fight back against team burnout and turnover -How leaders are planning for the uncertain year ahead
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Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support. Intercom is redefining the customer journey and unifying business silos to deliver ongoing, personalized engagement through in-context communications. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Over 600 million end users use Intercom every month, sending an average of more than 500 million messages. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal