2022 CS Benchmark: How support quality impacts businesses

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Presented by

Declan Ivory, VP of Customer Support, Intercom | Martin Kõiva, Founder & CEO, Klaus | Macrina Sheridan, Aircall

About this talk

Last year, Intercom, Klaus, and Support Driven published the first-ever customer service quality benchmark report with a goal of uncovering what good results in customer service actually looks like. In this webinar, we release the findings of our 2022 Customer Service Quality Benchmark report and bring together support leaders from Aircall, Klaus and Intercom to discuss the key takeaways and how customer support quality impacts various aspects of their businesses. You'll discover: -Key takeaways from this year’s 2022 Customer Service Quality Benchmark report -Changes from last year’s findings -A panel discussion where we will dive deeper on specific trends

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Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support. Intercom is redefining the customer journey and unifying business silos to deliver ongoing, personalized engagement through in-context communications. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Over 600 million end users use Intercom every month, sending an average of more than 500 million messages. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal