How to ask your customers great questions and gather actionable feedback

Presented by

Alan Mc Glinchey Startup Partnership Manager, Intercom | Sarah Cunningham-Scharf Head of Customer Success, Great Question

About this talk

Everyone agrees customer feedback is critical to shaping your startups’ offering, design, and future roadmap. Engaging your customers and understanding their experience is difficult. That’s why we are bringing together a wonderful Intercom customer Sarah Cunningham-Scharf, Head of Customer Success at Great Question, Ned Dwyer the Founder of Great Question, and Intercom’s own Eabha O’Sullivan from our Customer Advocacy team. You’ll hear from our guests: -How to bake in a process and culture of customer feedback -Scaleable customer feedback approaches -Identify your customer advocates and become their biggest supporters

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Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support. Intercom is redefining the customer journey and unifying business silos to deliver ongoing, personalized engagement through in-context communications. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Over 600 million end users use Intercom every month, sending an average of more than 500 million messages. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal