Setting Up Self-Serve Support

Presented by

Antoinette Taaffe, Senior Field Marketing Manager, Intercom | Justin Nuzum, Vice President of Support & Services, Pendo

About this talk

Over the course of three webinars, we’re bringing together customer support leaders to find out how they’ve implemented each stage of the conversational support funnel. In the first edition of this three-part series, we’re chatting with Justin Nuzum, VP of Support and Services at Pendo. We’ll learn how his company set up its self-serve support offering, which serves over 1,700 customers worldwide. This webinar will show you: * How to develop self-service strategy that gives your customers confidence and clarity * The best practices for successful help center content and bots * How to measure self-serve support success

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Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support. Intercom is redefining the customer journey and unifying business silos to deliver ongoing, personalized engagement through in-context communications. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Over 600 million end users use Intercom every month, sending an average of more than 500 million messages. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal