Providing Pro-active Support

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Presented by

Antoinette Taaffe, Intercom | Melissa Henley, Laserfiche

About this talk

Over the course of three webinars, we’re bringing together customer support leaders to find out how they’ve set up each stage of the Conversational Support Funnel. In the second episode of the series, we’re chatting with Melissa Henley, Senior Director of Customer Experience at Laserfiche. We’ll learn how she gets ahead of known customer issues and shortens support queues with proactive support. This webinar will show you: * Why proactive support keeps customers happy and engaged * Which tactics resolve issues before customers need help * How to measure proactive support success Take a look at the previous Webinar here - Setting Up Self-Serve Support: https://bit.ly/3IAlKgS

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Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support. Intercom is redefining the customer journey and unifying business silos to deliver ongoing, personalized engagement through in-context communications. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Over 600 million end users use Intercom every month, sending an average of more than 500 million messages. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal