Delivering Better Human Support

Presented by

Antoinette Taaffe, Senior Field Marketing Manager, Intercom | Shannon Johnson, Director of Customer Support, Sprout Social

About this talk

Over the course of three webinars, we've brought together customer support leaders to find out how they’ve set up each stage of the Conversational Support Funnel. In the third episode of the series, we’re chatting with Shannon Johnson, Director of Customer Support at Sprout Social. We’ll learn how she frees up time for better human support with certain automations and workflows. This webinar will show you: * How your one-on-one support can be more efficient * Which tactics can save time for your team—without losing your personal touch * What to measure to make your human support better Previous instances of the series: Setting Up Self-Serve Support: Providing Pro-Active Support:

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Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support. Intercom is redefining the customer journey and unifying business silos to deliver ongoing, personalized engagement through in-context communications. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Over 600 million end users use Intercom every month, sending an average of more than 500 million messages. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal