Leveraging social media to grow engagement with your customers

Presented by

Alan Mc Glinchey Startup Partnership Manager, Intercom | Aneto Okonkwo, Co-Founder & CEO of Chatdesk

About this talk

Engaging with customers on social media has become part of small and large companies’ core customer service strategies to drive sales and retain customers. Still, social moderation is too time-consuming for most businesses. Especially since social conversations can happen at any time. So how do you drive effective customer engagement on social media without hiring additional staff or implementing impersonal technology? In this webinar, Aneto Okonkwo, Co-Founder & CEO of Chatdesk, talks about the next generation of customer support and offer practical, easy-to-implement social media growth strategies. You’ll hear from our guests about: How to set up a solid foundation for social moderation & conversation How to respond to customers on social efficiently Using social monitoring solutions to strengthen your customer relationships Intercom’s Cx for Growth webinar series is designed for startups covering topics for CX and growth. Casual interview style to hear guests’ insights and ask your questions. Grab your coffee and join us!

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Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support. Intercom is redefining the customer journey and unifying business silos to deliver ongoing, personalized engagement through in-context communications. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Over 600 million end users use Intercom every month, sending an average of more than 500 million messages. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal