Leveraging social media to grow engagement with your customers

Engaging with customers on social media has become part of small and large companies’ core customer service strategies to drive sales and retain customers. Still, social moderation is too time-consuming for most businesses. Especially since social conversations can happen at any time. So how do you drive effective customer engagement on social media without hiring additional staff or implementing impersonal technology? In this webinar, Aneto Okonkwo, Co-Founder & CEO of Chatdesk, talks about the next generation of customer support and offer practical, easy-to-implement social media growth strategies. You’ll hear from our guests about: How to set up a solid foundation for social moderation & conversationHow to respond to customers on social efficientlyUsing social monitoring solutions to strengthen your customer relationships Intercom’s Cx for Growth webinar series is designed for startups covering topics for CX and growth. Casual interview style to hear guests’ insights and ask your questions. Grab your coffee and join us!