The Metrics You Need to Demonstrate the ROI of Support

Presented by

Bobby Pinero, Founder of Equals | Alan McGlinchey, Intercom | Bobby Stapleton, Director of Customer Support, Intercom

About this talk

In this webinar, we determined how to demonstrate the return on investment of your support operations. We were joined by Bobby Pinero, Founder of Equals. Previously Bobby built and led Finance and Analytics at Intercom, joining the company when it was just $1M ARR. We will also be joined by our very own Bobby Stapleton, our Director of Customer Support, and by Alan Mc Glinchey. You’ll hear from our guests on: - What are the foundational support metrics - As you begin to scale your team how should you prepare to demonstrate support ROI - How are the most advanced support teams continuing to learn from metrics CX for Growth webinar series is designed for startups covering topics for CX and growth. Casual interview style to hear guests’ insights and ask your questions. Grab your coffee and join us either live or on-demand!

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Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support. Intercom is redefining the customer journey and unifying business silos to deliver ongoing, personalized engagement through in-context communications. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Over 600 million end users use Intercom every month, sending an average of more than 500 million messages. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal