Intercom + Zendesk: Scale Your Support While Cutting Costs

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Presented by

Ross Cosgrave, Sales Engineer, Intercom | Nathan Angle, Director of Competitive Intelligence, Intercom

About this talk

As you grow, it gets harder to scale the support experiences your customers love with a traditional ticketing system alone. Either you sacrifice customer satisfaction or burn out your budget to keep up. But what if you didn’t have to choose? In this webinar, you’ll see the power of combining our proactive and self-serve support solutions with Zendesk’. Not only will you have happier customers—you’ll also save time and money for your team. Discover: - How Intercom integrates with Zendesk to scale fast and personalized support - How automation increases customer satisfaction while reducing costs - How companies like Spendesk, Blockchain, Zilch, and Marley Spoon shorten first-response time while boosting CSAT
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Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support. Intercom is redefining the customer journey and unifying business silos to deliver ongoing, personalized engagement through in-context communications. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Over 600 million end users use Intercom every month, sending an average of more than 500 million messages. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal