The future of AI in the contact center

Presented by

Jay Gupta and Margi Deinlein, Talkdesk; Paul Lasserre, AWS

About this talk

Speakers: -Jay Gupta, Product Marketing Director, Talkdesk -Paul Lasserre, Global Segment Lead, Applied AI Solutions, AWS -Margi Deinlein, Customer Insights Manager, Talkdesk CX professionals understand the importance of AI, yet organizations still struggle to deploy and adopt this technology in truly meaningful ways. For example, 89% of CX professionals believe in the importance of leveraging AI in the contact center, yet only 14% of organizations consider themselves “transformational” in employing AI to do the heavy lifting for the business. What is holding organizations back on the path to AI maturity? And how can these limitations be overcome in an increasingly automated world? Join our AI experts to learn more about: -The evolving perceptions of AI and its maturity in CX. -What are the top predictions for the future of AI in the contact center. -How are global organizations achieving superior CX with AI.
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Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.