Retail Banking: How To Get 5 Star Experiences & Ratings

Presented by

Frederico Venturieri, 10x | Aman Virk, Salesforce | Josh Daniels, 10x

About this talk

More customers are switching to neobanks than ever, who are innovating nearly five times faster than incumbents. In fact, the number of neobank users is expected to amount to an incredible 376.89m users by 2027 (Statista). It’s fair to say that the challengers are winning market share, so what can banks do to respond? How can banks stay on top of changing customer behaviour/expectations, and what does the future have in store for banking transformation? Join this discussion with 10x Banking and Salesforce where we'll cover: - What customers expect from banks today and who’s delivering on this - How the data you already hold can help delight your customers - How core banking transformation can bring your customers closer
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