How To Build A World-Class Brand Interaction Strategy with Dollar Shave Club

Presented by

Trent Hoerman, Dir. Engagement Ops @ DSC, Elan Keshen, Sr.Product Marketing Mgr, Hamish McDonnell, ACX Success Consultant,Ada

About this talk

This conversation with subscription superstar Dollar Shave Club and Ada will teach you how to create brand interactions that drive customer loyalty. We discuss: • The benefits of having more interactions with your customers • How to adapt using an omni channel interactions strategy • How brands can learn from every interaction and optimize
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Ada is the brand interaction platform that helps you purposefully automate conversations with each customer and employee, saving costs and growing revenue without betraying the brand you promised to be. With Ada’s technology, we believe each customer and employee can receive a VIP experience that’s personalized, proactive, and accessible — no matter who they are, what channel they prefer, or what language they speak.