Name: Automated Brand Interaction across the Customer and Employee Experience
Start: 2022-04-20T18:00:00Z
End: 2022-04-20T18:00:40.000Z
Location: BrightTALK
Rating: 5

Ada is the brand interaction platform that helps you purposefully automate conversations with each customer and employee, saving costs and growing revenue without betraying the brand you promised to be. 

With Ada’s technology, we believe each customer and employee can receive a VIP experience that’s personalized, proactive, and accessible — no matter who they are, what channel they prefer, or what language they speak.

Are you ready to take your Automated Brand Interactions (ABI) to the next level?

During this demo webinar, our team of experts will show you how Ada Engage can help you:

- Increase cart size and checkout with proactive engagement
- Increase customer lifetime value with targeted promotions
- Maximize the impact of your flows with AB testing

Levelling up Automated Brand Interactions

This conversation with subscription superstar Dollar Shave Club and Ada will teach you how to create brand interactions that drive customer loyalty. We discuss: 
• The benefits of having more interactions with your customers
• How to adapt using an omni channel interactions strategy
• How brands can learn from every interaction and optimize

How To Build A World-Class Brand Interaction Strategy with Dollar Shave Club

Discover how Ada’s marketing, sales, and support teams tap into the full potential of our product.

How Ada uses Ada

For the modern enterprise, delivering more valuable brand interactions can be a lifeboat — and the key is providing a truly VIP experience to everyone your business cares about. Join the conversation with  Ruth Zive, SVP of Marketing at Ada, and her guests Jessie Johnson, Principal Analyst at Forrester, Mike Gozzo, SVP of Product at Zendesk and Anna Skidmore, VP of Customer Care at BFA Industries as they explore 5 big ideas for an automation-first world.

The Brand Interaction Gap: 5 Big Ideas for an Automation-first world

Discover the power of conversation. Shapermint joins Ada to discuss how you can perfectly align your CX with your brand to increase the impact of live agents. 
Learn how to use conversational AI to improve:
• Customer engagement
• Sales facilitated by live agents
• Live agent CSAT

Ada x Shapermint: Increasing Chat Assisted Sales

Learn how Ada helped AirAsia enhance their CX strategy during critical interaction times during the COVID-19 pandemic.
With Ada, AirAsia was able to: 
• Launch a personalized automation-first CX strategy in one month
• Deploy conversational AI in eight languages
• Reduce customer wait times by 98%
• Solve 60% of customer inquiries without live agent assistance

How to Prepare your CX Strategy for Takeoff

Your brand is no longer just your logo or reputation. It’s the sum of every single interaction you have. And in a world where expectations have skyrocketed, the only way to deliver valuable brand interactions at scale is by extending automation across the enterprise.  Join Mike Murchison, CEO & Co-founder of Ada and Justin Gonzalez, Global Head of Customer Empowerment at Square, as they explore the emergence of Automated Brand Interaction (ABI) and the need for a single automation layer across the customer and employee experience.

Automated Brand Interaction across the Customer and Employee Experience

Employee Engagement

Automation

Artificial Intelligence

Customer Experience

Customer Success

Customer Support

Demand Generation

Personalization

Marketing and Sales Alignment

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E-commerce

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Marketing

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Help Desk and Support

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Information Technology

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Sales

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

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Automated Brand Interaction across the Customer and Employee Experience

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