Earned Growth: Why it matters and how to master it — Fred Reichheld

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Presented by

Fred Reichheld

About this talk

Fred Reichheld, Creator of the NPS®, Bain Fellow & Best-Selling Author, speaks at Advocacy Engineered 2022. Tune in to hear why earned growth is your most important new metric for measuring customer sentiment, and learn the Golden Rule for nurturing customer love.

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