Earned Growth: Why it matters and how to master it — Fred Reichheld

Logo
Presented by

Fred Reichheld

About this talk

Fred Reichheld, Creator of the NPS®, Bain Fellow & Best-Selling Author, speaks at Advocacy Engineered 2022. Tune in to hear why earned growth is your most important new metric for measuring customer sentiment, and learn the Golden Rule for nurturing customer love.
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (8)
Subscribers (303)
Mention Me is the Referral Engineering® platform for growth-obsessed ecommerce brands. Our world-class programmes have delivered more than 4.5m referrals totalling £1bn+ in revenue for 450+ brands around the globe. Founded as a bootstrapped two-man company in 2013, we now employ more than 90 specialists and work with brands like Farfetch, Virgin Experience Days and Nutmeg. Our work has been celebrated by awards including Showcase Startup at Retail Week’s Buzz conference, Best Tech Startup at Drapers Digital Festival, and a Bronze Stevie for Customer Service Team of the Year.