Mobile & Digital CX - How Visual Engagement Can Help You Win & Retain Customers

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Presented by

Tom Martin, CEO, Glance

About this talk

According to findings in the BAI Banking Outlook: Trends in 2020, about one-half of customers under the age of 55 say they would switch financial institutions for a better banking app and digital platform capabilities. Are your digital and mobile apps working hard enough to help you win and retain customers? In this BAI webinar, you will learn ways to improve your digital banking, digital lending, and digital investment management apps. Key Takeaways: * Review 6 trends shaping the digital/mobile app landscape * Learn how to improve the CX of your existing iOS, Android, or browser-based apps * Learn how to provide better support for customers using your apps, and enable your bankers, financial advisors, loan officers, and service reps to deliver strategic value and “the human touch” through the app * Webinar includes real customer examples and a demo of visual engagement functionality embedded in a financial app

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Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button.