TMC Customer Magazine Webinar: Adding Video to Your Digital Customer Engagements

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Presented by

Tom Martin, CEO, Glance

About this talk

Watch Glance CEO, Tom Martin, present on this webinar hosted by TMC / Customer Magazine. Video is emerging as a primary channel for digitally engaging with your customers as they navigate and complete transactions on your website or in your app. We discuss industry trends and illustrate the value of embedding video collaboration capabilities into your digital customer journeys with a case study from Intuit TurboTax. We also show a live demo. Key Takeaways: * How the COVID pandemic accelerated the need for better digital customer experiences that can convey humanity and empathy * Review a real-world success story: how Intuit TurboTax embedded the capability for tax experts to host impromptu video consultation sessions with tax preparers… and how that experience has driven higher customer satisfaction, retention, and revenue * Watch a demo of a video-based “guided customer experience” in action `

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Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button.