The ROI of Humanizing Your Customer Service Engagements
Presented by
Tom Martin, CEO, Glance - Adrienne Capaldo, Senior Consultant, Forrester Research
About this talk
For a commissioned study, Forrester Consulting found that when customer service reps are empowered with visual engagement technology to see, show, and guide customers to quickly solve problems, companies appreciate a 396% ROI with a payback in under 6 months.
In this webinar, conducted by DestinationCRM, you will learn:
How visual engagement delivers cost savings and boosts revenue:
* Shorter average handle time
* Higher first-time call resolution
* Lower call center staffing costs
* Higher customer loyalty and lifetime revenue
* Keys to successful deployment of visual engagement
* How to build a case to justify investment in visual engagement to your executive team
Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button.…