The ROI of Humanizing Your Customer Service Engagements

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Presented by

Tom Martin, CEO, Glance - Adrienne Capaldo, Senior Consultant, Forrester Research

About this talk

For a commissioned study, Forrester Consulting found that when customer service reps are empowered with visual engagement technology to see, show, and guide customers to quickly solve problems, companies appreciate a 396% ROI with a payback in under 6 months. In this webinar, conducted by DestinationCRM, you will learn: How visual engagement delivers cost savings and boosts revenue: * Shorter average handle time * Higher first-time call resolution * Lower call center staffing costs * Higher customer loyalty and lifetime revenue * Keys to successful deployment of visual engagement * How to build a case to justify investment in visual engagement to your executive team
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Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button.